Tamieca Hamlin

Prior to being promoted to this position, Ms. Hamlin served as a Sr. Customer Experience Strategist where she led efforts to assess the effectiveness and efficiency of operating programs and functional activities in USDA and developed and implemented strategies, procedures, and practices to improve the customer experience and transform USDA to respond to the continuously evolving customer needs. Ms. Hamlin served in other leadership roles such as in 2018 when she served as Co-Lead in the USDA/GSA Customer Experience Centers of Excellence (COE). In this capacity, she led a team of human-centered designers to grow USDA’s CX capabilities to understand the challenges faced by USDA customers and build solutions to fulfill underlying human needs. She collaborated and worked closely with USDA Office of the Chief Information Officer (OCIO) and GSA to identify areas where USDA could gain efficiency and cost savings through IT modernization. She was instrumental in piloting the AskUSDA multi-channel Contact Center by co-leading the Voice of the Customer (VOC) Pilot Project team in the implementation of CX technology with focus on leveraging capabilities of an Omni channel approach with a CX program. Her work continues to enhance USDA’s customer service capabilities through driving innovative strategies and methods to better serve USDA customers.

Ms. Tamieca Hamlin has over 22 years of Federal service focused on human centered practices, innovative technology solutions, leading project teams, high paced production teams, process improvement, leadership development, strategy and change management to help improve the delivery of services to the public and has a bachelor’s in science degree from Saint Paul’s college.